While most U.S. airlines now charge passengers for checked luggage, Southwest continues to permit 2 free checked bags per passenger. Regarding last-minute itinerary changes, Southwest also does not charge any change fees; passengers are permitted to change their flight as late as 10 minutes prior to their flights, and only pay the difference if their new flight is more expensive than the original flight (or receive a credit if the new flight is less expensive than the original flight). In the event of a cancellation, passengers are refunded a travel credit in the amount spent on their ticket, and the credit may be used toward any other Southwest Airlines or Southwest Vacations purchase within a year of the original ticket purchase.

Southwest offers free in-flight non-alcoholic beverages and offers alcoholic beverages for sale for $6 to $7/beverage, with Rapid Rewards members eligible to receive drinks vouchers with their tickets. Free alcoholic drinks are offered on popular holidays such as Valentine’s Day and Halloween, provided the passenger is at least 21. Southwest has complimentary pretzels on all flights, and most flights have free Nabisco snacks. Southwest is known for colorful boarding announcements and crews that burst out in song, which is quite popular among passengers.

According to the Department of Transportation (DOT) Southwest ranks number one (lowest number of complaints) of all U.S. airlines for customer complaints. Southwest Airlines has consistently received the fewest ratio of complaints per passengers boarded of all major U.S. carriers that have been reporting statistics to the DOT since 1987, which is when the DOT began tracking customer satisfaction statistics and publishing its Air Travel Consumer Report.

Prior to 2007, Southwest boarded passengers by grouping the passengers into three groups, labeled A, B and C. Passengers would line up at their specified letter and board.

In 2007, Southwest modified their boarding procedure by introducing a number. Each passenger receives a letter (A, B or C) and a number 1 through 60. Passengers line up in numerical order within each letter group and choose any open seat on the aircraft. According to a 2012 study by Myth busters, this is the fastest method currently in use for non-first class passengers to board a plane; on average, it is 10 minutes faster than the standard method used by most airlines of boarding from the back frontward.

In-flight entertainment

A Southwest 737–800 with the evolve interior and old branding, succeeded by the Heart interior

All Southwest Airlines aircraft are equipped with Wi-Fi, free streaming live television, free movies, free streaming music from iHeartRadio, and free app messaging. After completing a testing phase that began in February 2009, Southwest announced on August 21, 2009 that it would begin rolling out in-flight Wi-Fi Internet connectivity via Global Eagle Entertainment’s satellite-broadband based product. Southwest began adding Wi-Fi to its aircraft in the first quarter of 2010. The airline began testing streaming live television in the summer of 2012 and video on demand in January 2013. As of November 1, 2018, live in-flight TV, movies, messaging (iMessage and WhatsApp) and real-time flight tracking information via Wi-Fi are available for free to all passengers, with full Internet access available at a fee for regular passengers and free to A-List Preferred Rapid Rewards members.

Evolve interior

On January 17, 2012, Southwest introduced a plan to retrofit its fleet with a new interior. Improvements include a modern cabin design, lighter and more comfortable seats made of eco-friendly products, increased under-seat space, new netted seatback pockets to provide more knee room, a new fixed-wing headrest and improved ergonomics. All Boeing 737-700s and 115 737-800s have the Evolve Interior. Though not originally planned, because of space saved, Southwest was able to fit an extra row of seats on its planes. All Boeing 737-800s have the Boeing Sky Interior, which features sculpted sidewalls and redesigned window housings, along with increased headroom and LED mood lighting.

Heart interior

On June 20, 2016, Southwest introduced its newest interior, called the Heart Interior. It includes the widest seat to fit a Boeing 737 that provides additional space for passengers and also includes a new galley. The seat is being delivered on all new 737-800s and 737 MAX aircraft. All current evolve equipped 737s will be retrofitted with new bulkheads and bold blue seat cushions to match the look of the heart interior.

Rapid Rewards

Southwest first began to offer a frequent-flyer program on June 18, 1987, calling it The Company Club. Unlike many competitors’ programs that were based on miles flown, The Company Club credited for trips flown regardless of distance. Southwest Airlines renamed its frequent flyer program Rapid Rewards on April 25, 1996.

The original Rapid Rewards program offered one credit per one-way flight from an origin to a destination including any stops or connections on Southwest Airlines. When 16 credits were accumulated in a 24-month period, Southwest awarded one free round-trip ticket that was valid for 12 months.

Gone are the days when you have to face the hassles of long queues and waiting time just for booking your flight tickets. Now, with Southwest Airlines, you can book a seat on the go just by visiting the Airline’s website. Additionally, if you face any kind of trouble during the seat reservation then you can seek assistance just by giving a call on Southwest Airlines Reservations Phone Number. The experts will not only help you with Southwest Airlines seat reservation process but they will also answer all your queries related to the airline.

What are the specialties of Southwest Airlines?

Southwest Airlines is considered one of the finest Airlines services in the United States. There are many awesome facilities and services that Southwest Airlines can offer you. Some of the services/ facilities are as follows.

Extensive network to serve more than 100 locations throughout the US, Mexico, and the Caribbean.

No bag fees for your first and second checked bags.

Flexible cancellation & baggage policy.

Reward points on flight trips.

State of the art customer service through Southwest Airlines Customer Service Phone Number.

Southwest Airlines Flight Cancellation Policy

Transparency in its policies is one of the primary fortes of Southwest Airlines. Likewise, the cancellation policy of Southwest Airlines is also very clear and user-friendly.

You are allowed to cancel the flight within a 24-hour window without any penalty or extra charges.

Additionally, you can cancel or change the reservation before the flight and get full reimbursement of your fare.

The reimbursement can be used for future travel deals within one year of the original reservation.

For more information, you can get in touch with the customer support team through Southwest Airlines Phone Number.

How do I know if my Flight is Canceled Southwest?

To check whether your Southwest flight is canceled or not, you have to check the current status of the same. Let’s go through the steps by which you can find out the up-to-date status of your flight.

First of all, visit the Southwest website page dedicated to checking the status i.e. https://www.southwest.com/air/flight-status/.

Now, you will have two options to search for your flight. One by entering the flight number or by searching using the route.

Enter the flight number straight away and click “Search”.

Alternatively, open “Search by route” and enter the following information – Departure city/ Airport code, Arrival city/ Airport code, and departure date.

The status of your flight will appear on your screen after searching it.

In case you can’t find your flight or its status then it is better to take help from experts by calling Southwest Airlines Customer Service Number.

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Also Read: The Complete Guide To Flying Southwest Airlines